CUSTOMER CARE
WE SPEAK YOUR LANGUAGE
Discover SIBYLLA DELPHICA in your preferred language. Simply select your language on our website and enjoy a seamless, personalised shopping experience wherever you are in the world.
HERE TO ASSIST YOU
Whether you need help choosing a piece, placing an order or finding the perfect gift, we are happy to assist you.
Every enquiry is handled personally and with the care and attention that define
SIBYLLA DELPHICA.
CUSTOM ORDERS
Looking for something truly unique? We would be delighted to discuss creating a piece especially for you. Selected designs may be customised in colour, materials, details or other specifications,
depending on the piece.
Custom and personalised orders are not eligible for return or exchange due to change of mind, to the extent permitted by applicable law. This does not affect your statutory rights if an item is faulty, damaged, incorrect or does not conform to your order
HOW TO CARE FOR YOUR HANDBAG
SIBYLLA DELPHICA handbags are handcrafted using carefully selected materials and artisanal techniques. Natural variations in colour, texture and finish are part of the unique character of handcrafted and natural materials and should not be considered imperfections.
PROTECT FROM WATER & HEAT
Keep your handbag away from water, excessive humidity, prolonged direct sunlight and sources of heat. Exposure may affect the colour, shape or finish of leather, suede, raffia and other natural or delicate materials.
If your bag becomes wet, gently blot excess moisture with a clean, soft cloth and allow it to dry naturally at room temperature. Do not use direct heat.
AVOID CHEMICALS
Avoid contact with perfume, alcohol, oils, creams, cosmetics, detergents and other chemical products, as these may stain or damage the material, colour, hardware or decorative elements.
DECORATIVE DETAILS & HARDWARE
Crystals, beads, shells, mother-of-pearl, flowers, embroidery, metallic elements and other handmade embellishments should be handled with particular care. Avoid impact, pulling, excessive pressure and contact with rough or abrasive surfaces.
Metal hardware may naturally develop subtle changes in appearance over time. Protect it from moisture, perfume and chemicals and avoid contact with hard surfaces that may cause scratching.
CLEANING
Gently wipe smooth leather with a clean, soft, dry cloth. Suede, raffia, crochet, knitted, woven, embellished and embroidered materials require particular care. Avoid washing, soaking or machine cleaning. Do not pull loose threads or fibres. Avoid aggressive cleaning products and use only products specifically suitable for the material.
STORAGE
When not in use, store your handbag in its SIBYLLA DELPHICA dust bag, in a cool, dry and well-ventilated place away from direct sunlight.
To help preserve its shape, lightly fill the bag with clean, soft tissue paper or another suitable soft material. Avoid overfilling the bag or placing heavy objects on top of it.
With proper care, your SIBYLLA DELPHICA handbag will retain its beauty for longer.
HOW TO CARE FOR YOUR JEWELLERY
SIBYLLA DELPHICA jewellery is handcrafted using carefully selected materials, gemstones, crystals, beads and delicate decorative elements. To preserve the beauty of your jewellery, we recommend treating each piece with care.
KEEP AWAY FROM WATER & CHEMICALS
Avoid wearing your jewellery while showering, swimming or exercising. Water, chlorine, salt, soaps and other chemicals may affect metals, plating, gemstones, crystals and decorative elements.
Avoid direct contact with:
• Perfume and hairspray
• Cosmetics and lotions
• Detergents and household cleaning products
• Chlorine and salt water
• Alcohol, bleach, nail polish remover and other chemicals
We recommend applying perfume, creams and cosmetics before putting on your jewellery and allowing them to dry completely.
WEAR WITH CARE
Remove jewellery before sleeping, exercising or performing activities that may cause impact, pulling, scratching or excessive friction.
Handmade pieces and delicate embellishments should be handled gently and protected from knocks and hard surfaces.
STORAGE
Store each piece separately in its SIBYLLA DELPHICA pouch or protective packaging, in a cool and dry place away from direct sunlight and humidity.
Keeping pieces separate helps prevent metals, gemstones, crystals and decorative elements from scratching or damaging one another.
STRETCH BRACELETS
Stretch bracelets should be gently rolled over the hand rather than pulled or excessively stretched. Repeated stretching may weaken the elastic cord over time.
With proper care, your SIBYLLA DELPHICA jewellery will retain its beauty for longer.
HOW TO CARE FOR YOUR SANDALS
SIBYLLA DELPHICA sandals are handcrafted using carefully selected materials. Natural variations in colour, grain and texture are part of the unique character of genuine leather and should not be considered imperfections.
PROTECT FROM WATER & HEAT
Keep your sandals away from water, excessive humidity and direct sources of heat. Avoid prolonged exposure to strong sunlight when storing them, as this may affect the colour and finish of certain materials.
If your sandals become wet, gently blot excess moisture with a clean, soft cloth and allow them to dry naturally at room temperature. Do not use a hairdryer, radiator or other direct heat source.
AVOID CHEMICALS
Avoid contact with perfume, alcohol, oils, creams, cosmetics, detergents and other chemical products, as these may stain or damage leather, metallic finishes and decorative elements.
DECORATIVE DETAILS
Crystals, buckles, flowers, beads and other decorative elements should be handled with particular care. Avoid impact, pulling, excessive pressure and contact with rough surfaces.
CLEANING
Gently wipe smooth leather with a clean, soft, dry cloth. Suede, pony hair, metallic, embellished or other specialist materials may require specific care. We recommend using only products specifically suitable for the material and testing any care product on a small, inconspicuous area first.
STORAGE
Store your sandals in their SIBYLLA DELPHICA dust bag, in a cool, dry and well-ventilated place. Avoid stacking or placing heavy objects on embellished sandals, as pressure may damage their shape or decorative details.
With proper care, your SIBYLLA DELPHICA sandals will retain their beauty for longer
