SHIPPING & RETURNS

In this section, you'll find details about how to initiate a return or exchange, as well as our commitment to resolving any issues promptly.

At SIBYLLA DELPHICA, every piece is created and selected with great care. We want you to be completely satisfied with your purchase.

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RETURNS

You may request a return within 14 days of receiving your order.

To request a return, please contact us at sales@sibylladelphica.com before sending the item back. Returns sent without prior notification may not be accepted, subject always to any mandatory consumer rights that apply.

Items must be returned unused and unworn, in their original condition and packaging,

with all original tags, protective materials, accessories and dust bags.

Items must not show scratches, marks, stains, alterations, signs of wear

or other damage occurring after delivery.

Customers may handle an item only to the extent reasonably necessary to inspect it,

as they would in a retail store.

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CHANGE-OF-MIND RETURNS

If you simply change your mind or decide that an item is not suitable for you,

you may request a return within the applicable return period.

For change-of-mind returns, return shipping costs are the responsibility of the customer, unless otherwise required by applicable consumer law.

Original expedited or premium shipping charges are non-refundable,

except where required by applicable law.

We strongly recommend using a tracked and insured shipping service.

SIBYLLA DELPHICA cannot accept responsibility for independently arranged

return parcels that are lost or damaged in transit.

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EXCHANGES​

If you would like to exchange an item for another size, colour or style,

please contact us within 14 days of receiving your order.

Exchanges are subject to product availability.

For exchanges requested for reasons other than a verified fault or an incorrect item received, return shipping and any additional shipping costs are the responsibility of the customer, unless otherwise required by applicable law.

Exchange items will be dispatched once the original item has been received and has successfully passed our return inspection

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DAMAGED, DEFECTIVE OR INCORRECT ITEMS

​Every SIBYLLA DELPHICA item is carefully inspected before dispatch.

If you believe that an item has arrived damaged, defective or incorrect,

please contact us as soon as possible after delivery and provide your order number,

clear photographs of the complete item and detailed close-up photographs

showing the reported issue.

If the shipping packaging appears damaged, we may also request photographs

of the parcel and packaging.

We reserve the right to request additional photographs or information where reasonably necessary to assess the reported issue before arranging the appropriate solution.

Where an item is confirmed to have a fault or defect, we will provide the appropriate

remedy in accordance with applicable consumer law.

Depending on the circumstances and nature of the issue,

this may include repair, replacement, price reduction or refund.

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RETURN INSPECTION

​All returned merchandise is carefully inspected upon receipt before any refund

or exchange is approved and processed.

The condition of the returned item, including hardware, leather, embellishments, soles, straps, closures and other components, may be documented during inspection.

For change-of-mind returns, SIBYLLA DELPHICA reserves the right, to the extent permitted by applicable law, to reduce or refuse a refund where an item has been worn, used, altered or returned with damage or deterioration beyond what is reasonably necessary

to inspect the product.

If an item is returned because of a reported defect or damage, the returned item will be examined to verify the nature and condition of the reported issue.

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REFUNDS

Once your return has been received and inspected, we will notify you

regarding the status of your return.

Where a refund is approved, it will be issued to the original payment method within

the timeframe required by applicable law and may be subject to your payment

provider's processing times.

SIBYLLA DELPHICA does not issue refunds before returned merchandise

has been received and inspected, except where applicable law requires otherwise.

Where permitted by applicable law, any reduction in value resulting from handling beyond what is reasonably necessary to inspect the product may be deducted

from a change-of-mind refund.

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CUSTOM & PERSONALISED ORDERS

Items made to a customer's specifications, personalised, specially customised or individually produced according to a customer's requested design, colour, materials,

measurements or other specifications cannot be returned or exchanged due to change of mind, to the extent permitted by applicable law.

This does not affect your statutory rights if a custom or personalised item is faulty,

damaged, incorrect or does not conform to your order.

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SALE & PROMOTIONAL ITEMS

​Any restrictions stated for sale or promotional items apply only to voluntary

change-of-mind returns and do not affect any statutory rights relating to faulty,

defective or incorrectly supplied goods.

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INTERNATIONAL RETURNS

​International customers are responsible for return shipping costs for

change-of-mind returns, unless otherwise required by applicable law.

Customs duties, import taxes or other charges associated with an international return

will be handled in accordance with applicable law and the circumstances of the return.

For verified faulty, defective or incorrectly supplied merchandise,

SIBYLLA DELPHICA will comply with all mandatory consumer protections

applicable to the transaction.

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IMPORTANT

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Nothing in this Returns, Exchanges & Refunds Policy is intended to limit or exclude any mandatory consumer rights available under the laws applicable to your purchase

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