PRIVACY POLICY

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Last updated: September 2026

SIBYLLA DELPHICA respects your privacy and is committed to protecting your personal data. This Privacy & Cookies Policy explains how we collect, use, store and protect personal information when you visit our website, make a purchase, contact us, create an account or subscribe to our communications.

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1. WHO WE ARE

SIBYLLA DELPHICA P.C. is the data controller responsible for the personal data processed through this website.

SIBYLLA DELPHICA P.C.
Theotokopoulou 71
11144 Athens, Greece
VAT: 801591796
Email: contact@sibylladelphica.com

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2. PERSONAL DATA WE MAY COLLECT

Depending on how you interact with our website, we may collect:

• Name and contact details, including email address, telephone number, billing address and delivery address
• Account and login information where you create a customer account
• Order, purchase, return and transaction information
• Information necessary to process and deliver your order
• Communications you send to us, including customer-service enquiries
• Newsletter and marketing preferences
• Technical information such as IP address, browser type, device information and information about how you interact with our website
• Information collected through cookies and similar technologies, where permitted

Payments are processed through secure third-party payment providers. SIBYLLA DELPHICA does not directly store complete credit or debit card details.

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3. HOW WE USE YOUR PERSONAL DATA

We may process your personal data in order to:

• Process, fulfil and deliver your orders
• Process payments, returns, exchanges and refunds
• Manage your customer account
• Respond to enquiries and provide customer service
• Communicate with you regarding your order
• Prevent fraud, misuse and security incidents
• Maintain and improve the functionality and performance of our website
• Comply with accounting, tax and other legal obligations
• Send marketing communications where we have a lawful basis to do so
• Analyse website usage and improve our services, where permitted and subject to applicable consent requirements.

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4. LEGAL BASIS FOR PROCESSING

We process personal data only where we have a lawful basis under applicable data protection law.

Depending on the circumstances, this may include:

Performance of a contract — where processing is necessary to process and fulfil your order or provide services you have requested.

Legal obligation — where we are required to retain or process information for tax, accounting or other legal purposes.

Legitimate interests — where reasonably necessary to operate, secure and improve our business and services, provided that those interests do not override your fundamental rights and freedoms.

Consent — where your consent is required, including for certain marketing communications or non-essential cookies and similar technologies. Where processing is based on consent, you may withdraw your consent at any time.

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5. HOW WE SHARE YOUR PERSONAL DATA

We do not sell your personal data.

We may share personal data only where reasonably necessary with trusted service providers that assist us in operating our business, such as:

• Website hosting and e-commerce service providers
• Payment processors
• Courier, postal and fulfilment providers
• IT, security and technical service providers
• Email and customer communication providers
• Analytics and advertising providers, where applicable and subject to your cookie choices
• Professional advisers, accountants and legal advisers
• Public authorities where disclosure is required by law

These providers may process personal data only as permitted by applicable law and according to their respective roles and obligations.

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6. WIX

Our website is hosted on the Wix platform. Wix provides the online platform that enables us to operate our website and online store.

Information submitted through our website may therefore be processed through Wix's systems and infrastructure in accordance with applicable data protection requirements.

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7. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process personal data in countries outside the European Economic Area.

Where personal data is transferred outside the EEA, we take appropriate steps, where required, to ensure that the transfer is made in accordance with applicable data protection law and subject to recognised safeguards.

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8. HOW LONG WE KEEP YOUR INFORMATION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting legal, accounting and tax obligations.

Different categories of information may therefore be retained for different periods.

Where we no longer have a lawful reason to retain personal data, it will be deleted or anonymised as appropriate.

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9. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about SIBYLLA DELPHICA collections, products, offers and news.

You may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential service messages relating to an order or transaction.

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10. COOKIES & SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to operate correctly, remember preferences, provide shopping functionality and, where permitted, understand website usage and support analytics or advertising activities.

Cookies may include:

Essential cookies — necessary for security, navigation, shopping-cart functionality, checkout and other core website functions.

Functional cookies — used to remember choices and improve website functionality.

Analytics cookies — used, where enabled, to help us understand how visitors interact with our website.

Marketing cookies — used, where enabled and with the required consent, to measure advertising effectiveness and provide more relevant marketing.

Where required by law, non-essential cookies are not activated until you provide the appropriate consent.

You can manage your cookie preferences through the cookie settings available on our website. You may withdraw or modify your consent where available.

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11. YOUR DATA PROTECTION RIGHTS

Subject to applicable law and the circumstances of the processing, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing, including direct marketing
• Request data portability where applicable
• Withdraw consent at any time where processing is based on consent

Exercising these rights does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, please contact us at contact@sibylladelphica.com.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

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12. DATA SECURITY

We take appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Our website and certain services are provided through third-party platforms and service providers that maintain their own security measures.

No method of electronic transmission or storage can be guaranteed to be completely secure.

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13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of independent third parties, and we encourage you to review their privacy policies before providing personal information.

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14. CHILDREN'S PRIVACY

Our website and products are not directed at children, and we do not knowingly seek to collect personal data from children for marketing purposes.

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15. CHANGES TO THIS POLICY

We may update this Privacy & Cookies Policy from time to time to reflect changes to our website, services, technology or applicable legal requirements.

The date shown at the top of this policy indicates when it was last updated.

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16. CONTACT US

If you have any questions about this Privacy & Cookies Policy or wish to exercise your data protection rights, please contact:

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SIBYLLA DELPHICA P.C.
Theotokopoulou 71, 11144 Athens, Greece
VAT 801591796
contact@sibylladelphica.com

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